Terms & Conditions

Terms and Conditions

Welcome to leavesinternational.com!
These terms and conditions outline the rules and regulations for the use of leavesinternational.com’s Website, located at https://leavesinternational.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use leavesinternational.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Agent’s terms and conditions.  “Ourselves”, “We”, “Our” and “Us”, “Agent”, refers to Leaves Global Services LLP. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Agent’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Leaves Global Services LLP applies to the university on behalf of the client and the university issues the transcript as per its rules and format. Leaves Global Services LLP cannot make any changes in the format or remove any error caused by the university and as such will not be responsible for any causes generated due to errors done by the university. Reprocessing of applications for such cases will require re-payment of service charges and university fees by the applicant.

Services Offered

Leaves Global Services LLP (hereinafter referred to as “the Agent”) provides assistance to individuals, organizations, and entities (hereinafter referred to as “the Clients”) in obtaining academic transcripts from educational institutions.

Client Obligations

  1. The Client is responsible for providing accurate and complete information necessary for the transcript request, including the recipient’s name and address.
  2. The Client acknowledges that the Agent acts as an intermediary and does not have control over the content or accuracy of the transcripts.
  3. The Client agrees to pay the Agent’s fees for services rendered as outlined in the pricing agreement.

Transcript Request and Delivery

  1. The Agent will make reasonable efforts to assist the Client in processing transcript requests promptly.
  2. The Client understands that the processing and delivery of transcripts may be subject to the policies and procedures of the educational institution.
  3. The Agent will not be liable for any delays or errors in the transcripts caused by the educational institution, postal services, or other external factors.


The Agent is committed to maintaining the confidentiality and security of the Client’s personal information and transcript records.

 Liability and Disclaimers

  1. The Agent will not be liable for any inaccuracies or errors in the transcripts issued by the educational institution.
  2. The Client acknowledges that the Agent is not responsible for the content or accuracy of the transcripts and acts solely as a facilitator.
  3. The Agent disclaims any liability for losses, damages, or costs incurred by the Client in connection with the use of its services.


The Agent reserves the right to terminate or suspend services to any Client at its discretion if the Client violates these terms and conditions.


The Agent may modify these terms and conditions at any time, and such modifications will be effective upon notification to the Client.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Kerala, India. By using the Agent’s services, the Client agrees to be bound by these terms and conditions. If the Client has any questions or concerns about these terms and conditions, please contact the Agent for clarification before using the services. Leaves Global Services LLP, No. 41/335b, 1st floor, Manjali Building Amman Kovil Cross road Near Shenoyes Theatre Ernakulam- 682035 

Incomplete Documents

Applicants are required to submit all the documents requested by our team for the verification process. Delayed submission of documents may lead to delays in the completion of the process. If an application is put on hold by the university due to lack of information or provision of incomplete/wrong documents, the application will be automatically closed after 3 months, and no refunds shall be applicable in such a case.

Additional Services

Applicants are responsible for payment of any additional services not initially quoted, and they may be required to send additional documents as and when required for the application process. Failure to provide the required documents may lead to delays or cancellation of the application.

Cancellation of Process

In case the applicant decides to cancel the order during the process, Leaves Global Services LLP reserves the right to charge the costs incurred up to the point of cancellation, along with a proportionate service charge. If the attestation process has been completed at the time of cancellation, the full fee quoted will be applicable, and GST paid is non-refundable in case of application cancellation. Leaves Global Services LLP reserves the right to reject any application without giving any reasons whatsoever, and a minimum of Rs500/- will be deducted as a convenience/cancellation fee in case of application cancellation/rejection.

Delayed completion

University verification is dependent on the rules, regulations, and timeframes set by the respective universities, and the advised timeframes are based on collective experience but subject to change. Leaves Global Services LLP acts as a facilitator for client in India and cannot be held responsible for delays when dealing with government bodies, academic institutions, or external agencies. Client are responsible for providing accurate information, and any delays caused by inaccurate information are not the liability of Leaves Global Services LLP. 

Fake Documents

The authenticity of the documents is the sole responsibility of the applicant. Leaves Global Services LLP will not be liable for any consequences arising due to the duplicity of the document. The candidate will have to bear all the costs of any legal liability or otherwise, which may arise from the same. No refunds shall be applicable in such a case.

Document Delivery

Once the document is ready for delivery, the client will be informed of the same. If the document is not collected, after 10 days an additional service charge will be levied.

Lost Documents

In the likely event that the document is lost, we will bear all the costs involved in obtaining duplicate copies, provided you give us the supporting documents. We shall not be responsible for any indirect loss arising from this situation, and we shall not indemnify consequential damages. Once the documents have been dispatched, if the loss of a document is due to the incompetence of the courier/Postal agency, the indemnity will be the same as is provided by the respective agency.


Leaves Global Services LLP will not be responsible for any loss or damage to documents/mark sheets/transcripts due to accidents/thefts/natural calamities, etc.

Payment Policy

The Client agrees to pay the Agent’s fees for services, which may vary depending on the specific services requested. Payment terms and methods will be specified in the pricing agreement.

Payment in full at the time of registration. The prices are inclusive of all costs like university/college fees, service tax, service charges, courier charges, packaging, and stationery. In case, due to technical issues or any other reason, the fees paid by the applicant are less than the actual fees, Leaves Global Services LLP may ask the user to pay the additional fees. Failure to pay for the said amount will result in the cancellation of the process.

The prices are subject to change without notice.

Refund Policy

After an application has been submitted to the university, in case there is a delay of more than 2 months from the given ETA, even after providing all the correct/complete documents and all required information, the applicant may choose to withdraw the application and opt for a 50% refund of our service fee.

Shipment from University/Institute

Once the documents have been dispatched, Leaves Global Services LLP will not be responsible for any lost, misplaced, or damaged courier/post, and the policies of the respective courier/postal agent will be applicable in any such case.

Sharing applicant’s information

In case the university/college authorities ask for applicant’s contact information due to any reason, we will be bound to disclose the same.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We are a service provider only. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Leaves Global Services LLP, our parent agent, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. I hereby acknowledge that I have read and understood the terms and conditions as provided by Leaves Global Services LLP. and I agree to all of the  Terms & Conditions. 

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Unless otherwise stated, leavesinternational.com and/or its licensors own the intellectual property rights for all material on leavesinternational.com. All intellectual property rights are reserved. You may access this from leavesinternational.com for your own personal use subjected to restrictions set in these terms and conditions.

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